Feedback tools

Proactively contact customers with short, smart and branded surveys. This includes email, SMS, IVR and iPad solutions.

Email engine

Full-feature email tool to personalize emails with multiple filter options, HTML editor and much more.

Response rates up to 60%

CustomerGauge response-boosted communications get you engagement levels you only dreamed of.

Engage mobile users

CustomerGauge is desktop AND mobile optimized to help you reach customers wherever they are

Real time

Instantaneous updates of your results to ensure you know what is happening at all times.

Root cause

Uncover key drivers to help you understand customer issues at a glance.

Customize reports

Flexible and granular reporting to cater to your every need.

Personalized analytics

Customize your analyses for different people at different levels of the organization.

Firefighting for the whole company

Delight customers by proactively contacting them and solving problems. Show your respect for customers by using built in tools to thank them for their feedback and tell them what you learned and acted on.

Assign issues

Assign issues to the right employee so it can be solved most effectively and speedily. Track the time to close an issue to systematically fix issues faster over time.

Stop guessing

Stop guessing what initiative to focus on first to improve customer experience. Use customer feedback to focus on initiatives with proven ROI.

Engage employees

Align your organization to really embrace a customer-focused philosophy. Enthuse your employees by sharing your customers’ feedback in real-time, using for example Digital Signage.