What really drives customer loyalty? We use a variety of tools to understand which customer experiences drive customer loyalty. Tools include a transactional and relational Net Promoter Score and advanced analysis of existing customer surveys and profitability data.
ELIMINATE PROBLEMS THAT CURRENTLY IMPACT YOUR CUSTOMERS AND ACT TO SAVE THEM
With our implementation of NetPromoter, you are given the means to receive customer feedback in close to real time. By integrating ongoing feedback into your organization, we ensure you follow up on those issues quickly and effectively to prevent your customers from leaving and spreading bad news about your company.
UNDERSTAND THE ROOT CAUSES OF PROBLEMS THAT REPEATEDLY PUSH AWAY YOUR CUSTOMERS
With our implementation of NetPromoter, you will be able to get customer feedback in close to real time. By integrating ongoing feedback into your organization, we ensure you follow up on those issues quickly and effectively.
Create a customer-based culture
Unless your entire organization is engaged in creating the right customer experience, your efforts will remain a window dressing and ultimately fail. Securing organizational commitment is the most underestimated aspect of the whole project. We work together with you to mobilize your people in acting together on Customer centricity.
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Visit our download section with case studies, benchmarks, NPS reports and more
NET PROMOTER SYSTEM
Net Promoter, developed by Satmetrix, Bain & Company and Fred Reichheld, is now the worldwide standard for organizations to measure, understand, and improve their customer experience.
CUSTOMERGAUGE
Insights that take your customer experience to the next level. Automatically collect actionable insights and improve customer experience. Standardized on Net Promoter®
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